A new ticket appeared at the top of the ticket system’s list. High priority! “obscura4 down!” The second-level computer repair technician tasked with managing the queue, Sammohini, read through the ticket details. In the private notes, the first-level technician noted “customer says venkat always fixes this. hes out sick. does we need 2 call him?” She assigned the ticket to herself. ‘No one’s here,’ she thought, ‘and Venkat’s out sick, poor guy… let’s find his notes!’
“You look sicker than normal.”
The younger furniture mover reclined in her seat, cradling her dark-orange water bottle.
“Yeah. I feel it, too.”
The older mover readjusted his faded red cap and looked over.
“Maybe you should go home?”
She looked pale.
“My nausea is tolerable, headache manageable… and I need the hours.”
The older mover started up the truck for their morning route.
“At least it’s a short run. We should be back by 11.”
Sammohini Lanchester: anything i can help you out with?
Hank Ospfrey: I’m good. Let’s check on Venkat.
Both computer repairers met Venkat is his area near their cube farm.
“Rokastaar, Suparastaar. How is it going?”
Their team’s veteran swiveled around in his chair.
“Anything we can help you out with, Venkat?”
“Not now. I have no work right now.”
“Doesn’t happen too often, huh, ‘Bhaee’?”
“Does not happen often. Nils is also sick.”
“My family, we are accountants. Am? No thanks. My body falls after two hours of rest!” The two furniture movers were chatting while pushing two carts up a ramp from a loading dock where they’d parked their truck. “I know what you mean, Sili. I don’t like looking at a computer screen for more than two hours.” “Haha! You’re very fun- funny, Jane!” They rang the faded door buzzer to deliver supplies to Eville Medical.
“IT, this is Sam!”
“Hello, my name is Dr. Hardman. I would like to re-configure a password for my account.”
“Sure thing, doctor! Just let me just get some information from you so I can verify your identity before I reset that password for you!”
The recently-hired, entry-level computer support person typed away at her keyboard while talking on a wired headset.
“Why do I need to do this? Cannot you edit my password promptly?”
Two furniture movers arrived early to their final stop: an upscale, downtown high-rise office building in upper Eville. Their customer, a pink-haired fashionista in bicycling gear, met them at the loading dock. “Alright! My new desk! Cool! Let’s sign you two in before heading up.” She guided them inside, talking while occasionally walking backward. “You’re Jim, right?” They shook hands. “Yes, ma’am!” “And a young lady mover?” She tried hugging the quiet mover. “How cool!”
Next stop on a troubleshooting tour: an occasional printer issue with the Oncology backup printer. Even after one of the nurses replaced the toner cartridges, it still would not print. “Hi, I’m Sammohini from IT, here to look at the printer!” She flashed her employee badge and smiled. “Sure… it’s back over here. Follow me.” Sammohini tried to make polite small-talk with the nurse, but it looked like she was too tired to really care.
“Welcome to the weekend shift!” “Thanks.”
Jim continued. “They run a different ship on the weekends. Not the busy work you’ve seen during the week. More ah the high dollar work, or sensitive jobs. When folks haven’t paid their rent on these units, we dump everything we don’t want.”
The crew hauled out an old storage unit from the back of the warehouse.
“Anyone want this jade table?!” Ruckus shouted out. Jane spoke up. “Sure.”
“Hey, uhh, thanks for stopping by.”
“Yeah, sure! Is now a good time for me to work on your device, doctor?”
The young computer technician arrived with notes in hand on how to fix the issue.
“Sure. I’ll just be reading over here. Let me know if you need me.”
“Sure thing! Thanks!”
She started clicking around on the computer, trying to figure out what was wrong. It wasn’t straightforward and wasn’t in the notes.
“You’re strong for a girl!”
“You’re pretty for an old curmudgeon.”
Just like that, everyone around the final pallet of freight to be brought into the warehouse that sweltering Evillian afternoon burst into laughter, concluding with the now embarrassed curmudgeon and then Jane, who, soaking in the sensation, uncharacteristically smiled.
“Alright, that’s enough. Good work, everyone. Your end time is 6:15. Check the calendar to see your hours for tomorrow. Jane, hang tight for a minute.”