[Tripping On…] Releasing Medical Records [1 of 2]

These two essays will pertain more to specific information that would have helped me to know sooner, but could help others as well. The easiest time to get your doctor’s notes about what they advised during your meeting is directly after the meeting, when you can talk to any of the assistants in the office to ask them that they provide you this information. Otherwise, you can still get those notes, but it’ll cost ya.

Most often at a trivial price and non-trivial amount of effort.

My long-term disability company did the bare minimum regarding researching my claim and so they told me that they needed to hear back from five doctors’s offices and my pharmacy regarding any care that had been given to me since January 2019. They want to find any possible pre-existing condition to deny my claim. If any of these offices don’t communicate information along to them, that could be sufficient reasoning for them to deny my claim. It’s all fantastic stuff. It makes me feel like garbage dealing with all of this as my spine and tailbone continue to be constant, daily pains. I can barely even muster up the energy to go through a day without needing to sleep off pain at midday, and here they want me to jump through all of these hoops?

It took me 5 days to get as far as I did.

On day one, I dealt with the most difficult doctors’s office. They provided me some information but they also did their best to provide incomplete information. It was overwhelming, sure, but I expected nothing more than deceit from them. I got all of the information I needed by today, so I saved the email. Next, the other offices had various medical records sections on their websites. It’s actually fairly easy to find. You can do a search for the name of your provider’s company and medical records to find either the specific PDF or the page that gives you information on what to do.

I gathered up all of these into a folder on my desktop.

Then I sent a series of messages to them with the updates. I told them that many of these forms require 15 business days to process once they’re received. I asked them who would be paying the trivial amounts of money for processing. I sent them notes with all of the research I did, and told them that this was all that I could do because I’ve been very ill, which is true. I also uploaded that email exchange I had and told them that that provider would be very likely to act deceitfully. This should be a sufficient update for them forward their “next decision” in four business days. I asked them enough questions to where they would need to confirm that the documentation I would fill out is the sufficient documentation to fill out.

I realized that they should be doing more to help me help them.

They sent me a generic letter saying they needed more information. ‘Cool. Well, how can I get that information over to you?’ That’s not really a question they let you ask. They act more like a monolithic entity designed to crush its patients with a smile. They have no compassion and haven’t been willing to work with me, but if they want their fucking information, they need to answer some questions so that way I don’t haphazardly go in the wrong direction and expend too much of my limited energy in routes that won’t help them out.

I don’t really know what else to do with them.

They are looking for every reason to blame me for my health condition. How can they if they now have official documentation on my profile that I’ve done my best, given my current condition, to answer their broad questions? I’m beginning to suspect that some organizations like this have some intentional degrees of complacency built into their malice. If they can place the onus on the patient, still suffering from health problems, to gather information, then if that information isn’t gathered precisely as they want it, they can use that as grounds to dismiss the claim.

Would it have been different if I’d asked for the doctors’s notes each time?

Perhaps not, but at least I could give them that as a start. In that email exchange I had with the crackerjack PCP office that lies and gives partial information, they at least were able to acknowledge some basic information for me, so hopefully that also shows that I’ve been doing my best to do the legwork they refused to do for the other places. I know this crackerjack PCP office has both denied granting information to the disability company, when I was processing my short-term claim, and lied about it to me, by telling me they never asked for the information. I didn’t relay as much in the documentation I uploaded today, but I feel like what I did upload tells a compelling enough story to provide context into the amount of sacrifice I’ve done at their expense.

If they can’t appreciate it, then they’ll have to answer to what they want at the least.

I would assume that had I done nothing this week, then they could have denied my claim on that basis, but because I’ve given them the research they should have given to me, with sufficient questions to force them to answer before I can continue filling out the forms, then what more is there for them to do but to work with me? I suspect that they do some of this casually to establish a baseline level of effort from the patients in order to rightfully receive the benefits they purchased into when they became employed, because if not, well, then the employees of this organization would need to do all that work I did over the past five days.

If it was difficult for me, imagine doing it for a living…!

Quotes: None.
Sources: My personal experiences.
Inspirations: I wanted to write about this since this was a major hurdle I needed to jump over, given my current physical health where I can’t even walk around the block, this week.
Related: Sober Living essays and Tripping On [The American Healthcare System] chapters.
Picture: Template
Written On: 2020 November 03 [10:09pm to 10:28pm]
Last Edited: 2020 November 03 [First draft; final draft for the Internet.]
My big goal is writing. My most important goal is writing "The Story." All other goals should work toward that central goal. My proudest moment is the most recent time I overcame some fear, which should have been today. I'm a better zombie than I was yesterday. I'm not better than you and you're not better than me. Let's strive to be better every day.