“Thanks for the lesson yesterday afternoon, Hank! I, uhh… have a question for you, if you don’t mind, about…” The recently-hired computer helpdesk technician paused after self-doubt made her realize she’d been rambling. “No worries. Please, feel free to sit down. I’ve got a minute. What’s up?” She looked around, found the guest chair in Hank’s cube, politely sat down, and flipped open her large notepad to a section that had a circle around it.
“Click up there in the upper right corner, next to the X, there’s a button with a little line in it, no, up more, OK, now over to the left, other left, no, near the X, not the X, near it, where there’s a little line, not the bigger box, the little box on the left, no, not on the left side of the screen… do you mind if I sit down and do it?”
The young computer repair technician crawled back to her workstation after a delicious chicken curry lunch to a fury of important messages:
Hi, Sammohini…I cannot get logged in.
Sent from my eScribe ES2001K“
Messe Business message from Nessa Shailaja:
can you go see dr duce ASAP
her computer crashed
she has a meeting in like 10 min.
Voicemail: “Hey, Sammohini, Nessa. Dr. Duce needs her computer fixed ASAP. I’ll try paging you. Okay, bye-e!”
“We’ve gotta hot one, Sammohini. Wanna swing up to fix a printer with me?”
“Huh?” The junior computer repair technician stopped typing. “Oh, yeah, sure!”
Hank held a large circular toner cartridge like it was a bazooka.
“Let’s blast,” he pretended to shoot the toner-bazooka, dramatically recoiling, “this one outta the water!”
She chuckled, looked at her screens momentarily, re-read the email she was typing, clicked “Send,” locked her computer, then ran to catch up.