[Sammohini Arc] Surgery’s Dead Mouse

“Thanks for showing me around, Hank! I’ve never been over to the Surgery department before! Well, other than on a tour… I would’ve got lost…!”
Two computer repair technicians walked through a white corridor.
“No worries, Sammohini. Let’s say hello to the charge nurse first, just in case there’s a last-minute booking before we gown up.”
They arrived at a window cut into the wall.
“Gown… up…?”
“Namaste, Sona. We’re doing surgery on OR3’s mouse.”

WANNA READ ABOUT HOW TROUBLESHOOTING COMPUTERS WAS SIMILAR TO TREATING PATIENTS? CLICK HERE TO KEEP ON READING!

[Sammohini Arc] Server Farmer’s Crops

Deep within the heart of Eville Medical buzzed its technological brain. Under tightly-controlled temperatures, ventilation, and humidity, protected from fire, electromagnetism, and other physical vulnerabilities, the large room housed myriad marvels of technological teamwork. The rookie computer repair technician followed the senior networking administrator’s lead, through a complicated entry procedure, before arriving at their destination.
“OK, so ya needed ROA-3074 patched for Cardiology. One moment.”
“Wow, this is so co-ol…!”
“Oh, you’ve never been here?”

WANNA CONSIDER HOW THE WORLDS OF IT AND FARMING MIGHT NOT BE SO DIFFERENT? CLICK HERE TO KEEP ON READING!

[Sammohini Arc] Five Minutes Away

The entry-level helpdesk technician looked at the clock: 4:55 PM. Five minutes until clocking out and getting a ride from her date. She was dressed up a little nicer than normal. Nothing too fancy, since it was a work evening, but it’d also been a while since they’d gone out anywhere. Just as she was starting to daydream about dinner, the Eville Medical helpdesk phone rang: “IT… this is Sammohini!” “Yeah, hello, just a quick question.”

WANNA SEE WHY IT’S IMPORTANT TO ROUGHLY ESTIMATE YOUR TIME, HOLD YOUR RESOLVE, AND MOST IMPORTANTLY- NEVER ASSUME

[Sammohini Arc] Addressing Overdue Emergency

The young computer repair technician crawled back to her workstation after a delicious chicken curry lunch to a fury of important messages:

Email:
“Urgent!
Hi, Sammohini…I cannot get logged in.
Sent from my eScribe ES2001K

Messe Business message from Nessa Shailaja:
can you go see dr duce ASAP
her computer crashed
she has a meeting in like 10 min.

Voicemail: “Hey, Sammohini, Nessa. Dr. Duce needs her computer fixed ASAP. I’ll try paging you. Okay, bye-e!”

WANNA CONSIDER HOW WHAT WAS CONSIDERED URGENT AT THE TIME WILL QUICKLY FADE? CLICK HERE TO KEEP ON READING!

[Sammohini Arc] Nothing of Value

Two computer repair technicians at Eville Medical were packing up for the evening. One was upbeat, with stylish clothing, while the other, dressed in plain black, looked tired.
“Doesn’t feel like I made a dent in my workload. What a waste.”
“Aww, don’t say that, Hank! You helped me out a lot! Err-umm… I took some of that time from you, so I’ll help you out tomorrow!”
“No worries, Sammohini.”
“…Can I ask you something?”

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[Sammohini Arc] Working While Sick

The computer repair technician was typing an email before hearing…

a…

piercing…

sneeze!

“Yeah, I’m back,”
Sammohini’s colleague at Eville Medical, Hank, had a crackling voice,
“our Wilesware-“

A violent cough disrupted the phone conversation.

Followed
by
a
series
of
coughing
rumblings.

Sammohini saved the email, locked her workstation, and rushed over.

Tissues,
disinfectant soap,
trashcan between his shoes,
and Hank huddled over the trashcan.

Depressing the mute button, “so our W7000Ks have a- hhoughhh!”

WANNA READ ABOUT THE MANY, THE PROUD, THE ONES THAT WORK WHILE SICK? CLICK HERE TO KEEP ON READING!

[Sammohini Arc] WARNING: node down

“We’ve gotta hot one, Sammohini. Wanna swing up to fix a printer with me?”
“Huh?” The junior computer repair technician stopped typing. “Oh, yeah, sure!”
Hank held a large circular toner cartridge like it was a bazooka.
“Let’s blast,” he pretended to shoot the toner-bazooka, dramatically recoiling, “this one outta the water!”
She chuckled, looked at her screens momentarily, re-read the email she was typing, clicked “Send,” locked her computer, then ran to catch up.

WANNA CONSIDER WHAT’S REALLY WORTH HAVING A WARNING ABOUT? IN THIS SITUATION, IT MIGHT NOT BE THE PRINTER. CLICK HERE TO KEEP ON READING!

[Sammohini Arc] Service Is Down

A new ticket appeared at the top of the ticket system’s list. High priority! “obscura4 down!” The second-level computer repair technician tasked with managing the queue, Sammohini, read through the ticket details. In the private notes, the first-level technician noted “customer says venkat always fixes this. hes out sick. does we need 2 call him?” She assigned the ticket to herself. ‘No one’s here,’ she thought, ‘and Venkat’s out sick, poor guy… let’s find his notes!’

WANNA READ ABOUT HOW WITH A LITTLE ENCOURAGEMENT YOU CAN DO WHAT YOU MIGHT HAVE CONSIDERED IMPOSSIBLE? CLICK HERE TO KEEP ON READING!

[Sammohini Arc] Nothing To Do

Sammohini Lanchester: anything i can help you out with?

Hank Ospfrey: I’m good. Let’s check on Venkat.

Both computer repairers met Venkat is his area near their cube farm.
“Namaste, Venkat.”
“Rokastaar, Suparastaar. How is it going?”
Their team’s veteran swiveled around in his chair.
“Anything we can help you out with, Venkat?”
“Not now. I have no work right now.”
“Doesn’t happen too often, huh, ‘Bhaee’?”
“Does not happen often. Nils is also sick.”

WANNA READ HOW PEOPLE MIGHT SPEND THEIR DOWN TIME? CLICK HERE TO KEEP ON READING!

[Sammohini Arc] Eville Medical Move

“My family, we are accountants. Am? No thanks. My body falls after two hours of rest![1]” The two furniture movers were chatting while pushing two carts up a ramp from a loading dock where they’d parked their truck. “I know what you mean, Sili. I don’t like looking at a computer screen for more than two hours.” “Haha! You’re very fun- funny, Jane!” They rang the faded door buzzer to deliver supplies to Eville Medical.

WANNA CONSIDER HOW EVEN AFTER WE LEAVE WORK, IT STILL CAN LINGER? CLICK HERE TO KEEP ON READING!