[Sammohini Arc] One Question Daily

“Hey Hank, I’ve been trying to reach Tighearnán all day about something. Do you have any advice?”
“T-oh- y’mean Tear? Yeah… ya get one question per day with him. He’s, unfortunately, that busy. Oh, and lemme see the question, too.”
The senior-level computer repair technician, Hank, locked his computer and jumped out of his chair to see the computer screen of Sammohini, a junior-level computer repair technician that had joined his team some months back.

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[Sammohini Arc] Remember Your Name

“Thanks for the lesson yesterday afternoon, Hank! I, uhh… have a question for you, if you don’t mind, about…” The recently-hired computer helpdesk technician paused after self-doubt made her realize she’d been rambling. “No worries. Please, feel free to sit down. I’ve got a minute. What’s up?” She looked around, found the guest chair in Hank’s cube, politely sat down, and flipped open her large notepad to a section that had a circle around it.

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[Sammohini Arc] Surgery’s Dead Mouse

“Thanks for showing me around, Hank! I’ve never been over to the Surgery department before! Well, other than on a tour… I would’ve got lost…!”
Two computer repair technicians walked through a white corridor.
“No worries, Sammohini. Let’s say hello to the charge nurse first, just in case there’s a last-minute booking before we gown up.”
They arrived at a window cut into the wall.
“Gown… up…?”
“Namaste, Sona. We’re doing surgery on OR3’s mouse.”

WANNA READ ABOUT HOW TROUBLESHOOTING COMPUTERS WAS SIMILAR TO TREATING PATIENTS? CLICK HERE TO KEEP ON READING!

[Sammohini Arc] Addressing Overdue Emergency

The young computer repair technician crawled back to her workstation after a delicious chicken curry lunch to a fury of important messages:

Email:
“Urgent!
Hi, Sammohini…I cannot get logged in.
Sent from my eScribe ES2001K

Messe Business message from Nessa Shailaja:
can you go see dr duce ASAP
her computer crashed
she has a meeting in like 10 min.

Voicemail: “Hey, Sammohini, Nessa. Dr. Duce needs her computer fixed ASAP. I’ll try paging you. Okay, bye-e!”

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[Sammohini Arc] Nothing of Value

Two computer repair technicians at Eville Medical were packing up for the evening. One was upbeat, with stylish clothing, while the other, dressed in plain black, looked tired.
“Doesn’t feel like I made a dent in my workload. What a waste.”
“Aww, don’t say that, Hank! You helped me out a lot! Err-umm… I took some of that time from you, so I’ll help you out tomorrow!”
“No worries, Sammohini.”
“…Can I ask you something?”

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[Sammohini Arc] Working While Sick

The computer repair technician was typing an email before hearing…

a…

piercing…

sneeze!

“Yeah, I’m back,”
Sammohini’s colleague at Eville Medical, Hank, had a crackling voice,
“our Wilesware-“

A violent cough disrupted the phone conversation.

Followed
by
a
series
of
coughing
rumblings.

Sammohini saved the email, locked her workstation, and rushed over.

Tissues,
disinfectant soap,
trashcan between his shoes,
and Hank huddled over the trashcan.

Depressing the mute button, “so our W7000Ks have a- hhoughhh!”

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[Sammohini Arc] WARNING: node down

“We’ve gotta hot one, Sammohini. Wanna swing up to fix a printer with me?”
“Huh?” The junior computer repair technician stopped typing. “Oh, yeah, sure!”
Hank held a large circular toner cartridge like it was a bazooka.
“Let’s blast,” he pretended to shoot the toner-bazooka, dramatically recoiling, “this one outta the water!”
She chuckled, looked at her screens momentarily, re-read the email she was typing, clicked “Send,” locked her computer, then ran to catch up.

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[Sammohini Arc] Nothing To Do

Sammohini Lanchester: anything i can help you out with?

Hank Ospfrey: I’m good. Let’s check on Venkat.

Both computer repairers met Venkat is his area near their cube farm.
“Namaste, Venkat.”
“Rokastaar, Suparastaar. How is it going?”
Their team’s veteran swiveled around in his chair.
“Anything we can help you out with, Venkat?”
“Not now. I have no work right now.”
“Doesn’t happen too often, huh, ‘Bhaee’?”
“Does not happen often. Nils is also sick.”

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[Sammohini Arc] Deep Dive Troubleshooting

“I’m sorry I keep bugging you when you have a bunch on your plate, too.”
The two computer repair technicians were just about to arrive at the doctor’s office for advanced diagnostics.
“Don’t worry, Sammohini. This is important, it needs to get done right away, you tried more than what your old team would have bothered to do, and I’m honored you asked me.”
They put on their technician smiles.
“Hi, Rockstar! Come on back!”

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[Sammohini Arc] Boss Is Away

“Hey, Sammohini.” The voice suddenly appeared after a typing lull, along with her mentoring coworker, Hank. “How urgent is that 1 o’clock?” “Oh, umm… yeah, uhh… that’s a move assessment for Nephrology for next week.” “Can you reschedule it? We’d,” and he looked around the cube farm area before dropping his voice, “like to have a team meeting since Linda and Lisa are both away. We were thinking… Wiles’s…” Before exclaiming, she calmly said, “no worries.”

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