The entry-level helpdesk technician looked at the clock: 4:55 PM. Five minutes until clocking out and getting a ride from her date. She was dressed up a little nicer than normal. Nothing too fancy, since it was a work evening, but it’d also been a while since they’d gone out anywhere. Just as she was starting to daydream about dinner, the Eville Medical helpdesk phone rang: “IT… this is Sammohini!” “Yeah, hello, just a quick question.”
Two computer repair technicians at Eville Medical were packing up for the evening. One was upbeat, with stylish clothing, while the other, dressed in plain black, looked tired.
“Doesn’t feel like I made a dent in my workload. What a waste.”
“Aww, don’t say that, Hank! You helped me out a lot! Err-umm… I took some of that time from you, so I’ll help you out tomorrow!”
“No worries, Sammohini.”
“…Can I ask you something?”
The computer repair technician was typing an email before hearing…
“Yeah, I’m back,”
Sammohini’s colleague at Eville Medical, Hank, had a crackling voice,
A violent cough disrupted the phone conversation.
Sammohini saved the email, locked her workstation, and rushed over.
trashcan between his shoes,
and Hank huddled over the trashcan.
Depressing the mute button, “so our W7000Ks have a- hhoughhh!”
The most miserable people I’ll meet always have goals and no plans for achieving them. Large or small – whether it’s getting out of debt, buying a boat, getting a job, getting a better job, or finding happiness – people seem to be the most miserable when their goal is impossible rather than difficult obtainable. If my current big goal is writing “The Story,” centered on John [left] and Trishna [right], what goals are they focused on?
Spoilers?: Major…? (early plot structures)
WANNA CONSIDER HOW OUR GOALS DEFINE OUR SELVES? CLICK HERE TO KEEP ON READING!
“We’ve gotta hot one, Sammohini. Wanna swing up to fix a printer with me?”
“Huh?” The junior computer repair technician stopped typing. “Oh, yeah, sure!”
Hank held a large circular toner cartridge like it was a bazooka.
“Let’s blast,” he pretended to shoot the toner-bazooka, dramatically recoiling, “this one outta the water!”
She chuckled, looked at her screens momentarily, re-read the email she was typing, clicked “Send,” locked her computer, then ran to catch up.
A new ticket appeared at the top of the ticket system’s list. High priority! “obscura4 down!” The second-level computer repair technician tasked with managing the queue, Sammohini, read through the ticket details. In the private notes, the first-level technician noted “customer says venkat always fixes this. hes out sick. does we need 2 call him?” She assigned the ticket to herself. ‘No one’s here,’ she thought, ‘and Venkat’s out sick, poor guy… let’s find his notes!’
A customer complained to me about his wife’s technological irresponsibility. “I’ve got an audience, so let me tell you…” and though his rationale was sound – yes, you should be careful with expensive technology – I applied their seemingly rocky relationship to Trishna [left] and John [right]. How much will they accept or tolerate of each other’s faults? I’ve always imagined “The Story” to be primarily a nice story about two friends. Will they have sore spots?
Spoilers?: Minor (exploring character traits)
WANNA CONSIDER WHY PEOPLE SHARE SECRETS WITH STRANGERS? CLICK HERE TO KEEP ON READING!
I’ve been writing and rewriting “The Story,” scene after stochastic scene, for as long as I can remember. An idea will pop up while I’m riding the bus, talking to someone, or reading a book. I’ll see a couple on the bus and think about John [left] and Trishna [right]. Better than stressing about work! In these situations, memories, or maybe more, I wonder: how much of “The Story” will be based on real people?
“IT, this is Sam!”
“Hello, my name is Dr. Hardman. I would like to re-configure a password for my account.”
“Sure thing, doctor! Just let me just get some information from you so I can verify your identity before I reset that password for you!”
The recently-hired, entry-level computer support person typed away at her keyboard while talking on a wired headset.
“Why do I need to do this? Cannot you edit my password promptly?”
Next stop on a troubleshooting tour: an occasional printer issue with the Oncology backup printer. Even after one of the nurses replaced the toner cartridges, it still would not print. “Hi, I’m Sammohini from IT, here to look at the printer!” She flashed her employee badge and smiled. “Sure… it’s back over here. Follow me.” Sammohini tried to make polite small-talk with the nurse, but it looked like she was too tired to really care.