“Thanks for the lesson yesterday afternoon, Hank! I, uhh… have a question for you, if you don’t mind, about…” The recently-hired computer helpdesk technician paused after self-doubt made her realize she’d been rambling. “No worries. Please, feel free to sit down. I’ve got a minute. What’s up?” She looked around, found the guest chair in Hank’s cube, politely sat down, and flipped open her large notepad to a section that had a circle around it.
The young computer repair technician crawled back to her workstation after a delicious chicken curry lunch to a fury of important messages:
Hi, Sammohini…I cannot get logged in.
Sent from my eScribe ES2001K“
Messe Business message from Nessa Shailaja:
can you go see dr duce ASAP
her computer crashed
she has a meeting in like 10 min.
Voicemail: “Hey, Sammohini, Nessa. Dr. Duce needs her computer fixed ASAP. I’ll try paging you. Okay, bye-e!”
The computer repair technician was typing an email before hearing…
“Yeah, I’m back,”
Sammohini’s colleague at Eville Medical, Hank, had a crackling voice,
A violent cough disrupted the phone conversation.
Sammohini saved the email, locked her workstation, and rushed over.
trashcan between his shoes,
and Hank huddled over the trashcan.
Depressing the mute button, “so our W7000Ks have a- hhoughhh!”
A new ticket appeared at the top of the ticket system’s list. High priority! “obscura4 down!” The second-level computer repair technician tasked with managing the queue, Sammohini, read through the ticket details. In the private notes, the first-level technician noted “customer says venkat always fixes this. hes out sick. does we need 2 call him?” She assigned the ticket to herself. ‘No one’s here,’ she thought, ‘and Venkat’s out sick, poor guy… let’s find his notes!’
“Hey, Sammohini.” The voice suddenly appeared after a typing lull, along with her mentoring coworker, Hank. “How urgent is that 1 o’clock?” “Oh, umm… yeah, uhh… that’s a move assessment for Nephrology for next week.” “Can you reschedule it? We’d,” and he looked around the cube farm area before dropping his voice, “like to have a team meeting since Linda and Lisa are both away. We were thinking… Wiles’s…” Before exclaiming, she calmly said, “no worries.”
Someone waved vigorously at two computer technicians as they returned from lunch. “Wasn’t that Harlowe?” “Yeah, he’s cool. Say, Sammohini…” the older technician, Hank, looked made sure no one was around before continuing, “how good are you at keeping secrets?” “Well, certainly not if it’s bad, unethical, or illegal! But, I mean, if it doesn’t hurt anyone, I guess it’s OK, so, I guess good…” “…Want an easy side job? The work’s clean and clear.”
[Story 2 of 3 – Beginning]
They wheeled their three found computers back from the scrap bin.
“What did you mean earlier that she wouldn’t be happy with this?”
The older technician sighed and subconsciously pushed the cart faster.
“Well, she wants a laptop instead of a desktop. Wouldn’t matter if we got her the best desktop ever, it can’t go to meetings or anything. Besides, that’d be against policy for anyone besides management. Lisa even gave up her laptop!”