I’ve been an employee for many bosses, talked to many managers, and have studied some management tactics. I see the biggest difference between good and bad managers is one word: trust. If you hire specialists in areas you should generally know, let your people do their jobs, check in if they need help, and clear the path for them. Otherwise, you are the one creating unnecessary roadblocks and dropping the morale of otherwise hard-working employees.
Thrift stores are wrought with morality and mortality. Every item was once someone’s misguided best intentions, loss of interest, or change in life situation. It’s no one’s fault. Handling donations one winter years back, I once accepted a woman’s donations and the story of her daughter outgrowing them, only to see some of those innocent objects destroyed in the trash compactor hours later. At least I gave her a sense of restoring her intended honor.