The young computer repair technician crawled back to her workstation after a delicious chicken curry lunch to a fury of important messages:
Email:
“Urgent!
Hi, Sammohini…I cannot get logged in.
Sent from my eScribe ES2001K“
Messe Business message from Nessa Shailaja:
can you go see dr duce ASAP
her computer crashed
she has a meeting in like 10 min.
Voicemail: “Hey, Sammohini, Nessa. Dr. Duce needs her computer fixed ASAP. I’ll try paging you. Okay, bye-e!”
Two computer repair technicians at Eville Medical were packing up for the evening. One was upbeat, with stylish clothing, while the other, dressed in plain black, looked tired.
“Doesn’t feel like I made a dent in my workload. What a waste.”
“Aww, don’t say that, Hank! You helped me out a lot! Err-umm… I took some of that time from you, so I’ll help you out tomorrow!”
“No worries, Sammohini.”
“…Can I ask you something?”
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A new ticket appeared at the top of the ticket system’s list. High priority! “obscura4 down!” The second-level computer repair technician tasked with managing the queue, Sammohini, read through the ticket details. In the private notes, the first-level technician noted “customer says venkat always fixes this. hes out sick. does we need 2 call him?” She assigned the ticket to herself. ‘No one’s here,’ she thought, ‘and Venkat’s out sick, poor guy… let’s find his notes!’
Sammohini Lanchester: anything i can help you out with?
Hank Ospfrey: I’m good. Let’s check on Venkat.
Both computer repairers met Venkat is his area near their cube farm.
“Namaste, Venkat.”
“Rokastaar, Suparastaar. How is it going?”
Their team’s veteran swiveled around in his chair.
“Anything we can help you out with, Venkat?”
“Not now. I have no work right now.”
“Doesn’t happen too often, huh, ‘Bhaee’?”
“Does not happen often. Nils is also sick.”
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“Hey, Sammohini.” The voice suddenly appeared after a typing lull, along with her mentoring coworker, Hank. “How urgent is that 1 o’clock?” “Oh, umm… yeah, uhh… that’s a move assessment for Nephrology for next week.” “Can you reschedule it? We’d,” and he looked around the cube farm area before dropping his voice, “like to have a team meeting since Linda and Lisa are both away. We were thinking… Wiles’s…” Before exclaiming, she calmly said, “no worries.”
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